This week I was going to write about beer, for a change, but, I had another BlueHost issue. I got an email that said the server for my BlueHost email was being “decommissioned in the next week. In order to ensure full email functionality after this server’s shut-off date, you will need to update the server name in your email client settings.”(their bold). This was pretty anxiety provoking and reading the rest of the email didn’t alleviate my panic.
I looked at my current email settings and I couldn’t really understand what they were talking about so I decided to contact BlueHost for help. When I went to their website, the most immediate form of help was a live chat so I did that. Twenty-nine minutes later, I was still completely perplexed about what I was supposed to do.
I did tried changing the settings to what the emails suggested but then my email didn’t work so I changed them back. The person chatting with me was no help so I decided to call. Ray, the tech support person I reached, was helpful. After ascertaining that the email was legitimate, he concluded that I didn’t have to change anything since my email was working.
This is the fourth time since my website was hacked in February 2018 that I have had a problem with my website and BlueHost. In October, my website was offline for two days or so because BlueHost had changed servers and SiteLock, my security provider, couldn’t access my site and therefore shut it down. Again chatting was useless but a real person did help me by contacting SiteLock and getting my website restored.
In looking over the various posts I have written about website problems, a common theme is that I would like to make a change but I still have not managed to do that. In June I renewed for six months. The six months have come and gone and I am still with BlueHost.
Since I was hacked, the main issue has been security. I pay SiteLock $70 a month to prevent my site being hacked again. If I switched to WordPress.com, I supposedly wouldn’t need SiteLock anymore which would save a lot of money. The problem is I don’t believe that. Not being sure about the advantages of WordPress has kept me with BlueHost.