Since Monday I have been dealing with a failing computer. It stopped charging and since then only charges when the cord is in a very specific position. There is obviously something wrong with the charging port. This is always the weak link on PC laptops. I don’t like MACs but their power cords are magnetic and make much more sense.
My computer is a Samsung ATIV Book 9 Plus and it has had problems for a while. When I have a browser open and have another window open as well like my email it can freeze when moving the cursor from one window to another. The only way to fix it is to reboot. At other times Firefox will just freeze and go to a blue screen with a black box on the top.
When this first started happening, I reinstalled both Windows and Firefox. That didn’t help so I called Samsung because I had owned it for less than a year. They wanted me to do a full recovery which I did. That also didn’t help.
Since the problem was intermittent I decided to ignore it. This spring it started getting worse and I called Square Trade since I had bought an extended warranty from them. They wanted me to send them the computer. I didn’t want to do that so I once again ignored the problem.
Now my power port is broken and I have to send it to Square Trade. I am reluctant to do this for two reasons. One I am afraid they will wipe out my data and I will have to reinstall all my programs and settings. The other reason is that it is hard to be without a computer for at least five days.
I don’t think I would buy a Samsung computer again. I also used to have a Samsung phone and that wasn’t a very good product either. I would like a laptop that will last at least three years and maybe four. If anyone has a suggestion please let me know.