Subscription Bomb

 

On Thursday I got an email from Venmo that someone had changed the primary email associated with my account. Before I could focus on what I had to do, my Gmail inbox was suddenly populated with almost four hundred emails. They were mostly emails confirming I had joined or subscribed to something. Of course, I hadn’t.

This was very overwhelming, and I didn’t know what to do first. Venmo wanted me to change my password so I tried that. It didn’t work; I think because it no longer recognized my email address. I sent emails to Venmo support, receiving a response that they would get back to me in twenty-four hours.

I tried to call Venmo, but you can’t reach customer support by phone. I also found out that Venmo will not cancel any payment. You must deal with your financial institution. On Thursday I called my bank to make sure that no payment had gone out to Venmo. On Friday, because I couldn’t reset my password, I went to my bank and put a stop on Venmo.

On Saturday I was finally able to access my Venmo account and I saw that on Thursday there was an unauthorized payment to Buydig.com for over one thousand dollars. I rechecked that the payment hadn’t gone through and then I cancelled my Venmo account. I emailed Venmo informing them of this and asked them to remove the payment. I got no response.

On Monday, the bank called and said that Venmo had tried to put the payment through, but it was blocked. I will never use Venmo again. They were completely useless and have terrible security.

While I was dealing with Venmo, I deleted the four hundred emails. I then found out from a friend that what had happened is called a subscription bombing. The point is to distract you while they try to access your financial information and sites. The article I read said that you could keep getting emails for months or years.

I am still getting about 6-8 emails a day from the subscription bomb. I first tried to put a filter on everything that was in my spam folder. That did nothing. Now for each email, if I can unsubscribe, I do. Then I make an individual filter, directly deleting it. Then I mark it as spam. It is very tedious. If any of you know of any other way for me to deal with this, please let me know.  Happy Thanksgiving.

 

Computer Troubles

Since Monday I have been dealing with a failing computer.  It stopped charging and since then only charges when the cord is in a very specific position. There is obviously something wrong with the charging port. This is always the weak link on PC laptops. I don’t like MACs but their power cords are magnetic and make much more sense.

My computer is a Samsung ATIV Book 9 Plus and it has had problems for a while.  When I have a browser open and have another window open as well like my email it can freeze when moving the cursor from one window to another. The only way to fix it is to reboot.  At other times Firefox will just freeze and go to a blue screen with a black box on the top.

When this first started happening, I reinstalled both Windows and Firefox. That didn’t help so I called Samsung because  I had owned it for less than a year. They wanted me to do a full recovery which I did. That also didn’t help.

Since the problem was intermittent I decided to ignore it. This spring it started getting worse and I called Square Trade since I had bought an extended warranty from them. They wanted me to send them the computer. I didn’t want to do that so I once again ignored the problem.

Now my power port is broken and I have to send it to Square Trade. I am reluctant to do this for two reasons. One I am afraid they will wipe out my data and I will have to reinstall all my programs and settings. The other reason is that it is hard to be without a computer for at least five days.

I don’t think I would buy a Samsung computer again. I also used to have a Samsung phone and that wasn’t a very good product either. I would like a laptop that will last at least three years and maybe four. If anyone has a suggestion please let me know.